Frequently Asked Questions
Here are some of the questions that we get asked a lot. If you can't see the answer to your question below, please don’t hesitate to use the chat box on any page, where we will attempt to answer your question immediately.
One of the best security practices for a WordPress site owner is keeping software up to date. Because of this, we only test the software on the latest stable version of WordPress and will only guarantee it works in the latest version.
Yes, our Security software can be installed on either a new or existing site, if it is being installed on an existing site we make a full backup of your existing site before applying any of the Security features included.
Once we host your website and install our software onto it we will update your WordPress installation files, your plugins and your open source themes such as 2015, 2016 and 2017 themes. If you have bought a theme or had one built specifically, we will alert you that an update is available and you can either install it or ask the developer to install it for you.
Hosting and security support are available though our support desk, our team is ready to help but aren’t able to advise on WordPress usability or functionality, to access support please visit our help desk and create a support ticket.
Call us on 0207 183 1415, raise a support ticket and mark as 'HIGH' click here to raise a support ticket, or use the chat box at the bottom of your screen to create a ticket.
Unfortunatly not. We are a specialist hosting business, and as such we don't build websites or carry out Search Engine Optimisation.
One speciality we do carry out is manual speed configuration, using our knowledge of hosting and web developments we can carry out an audit of your site and put it into practise, often increasing your site load time to less that one second.
Yes, we do. SSL certificates securely transfer sensitive data from visitors to your website, and also verify the site identity. All Affinity Clients are eligible for a Basic SSL for £39.00 but can upgrade to an Extended SSL or buy an SSL from a Third Party supplier.
If you would like to know more please contact us to get a costing.
Clients on The Entrepreneur Plan, please contact us to get yours activated.
Essentially CDN’s are copies of your website that are stored at multiple, geographically diverse data centers so that users have faster and more reliable access to your site
A Distributed or Dedicated Denial of Service (DDoS) attack is an attempt to make an online service unavailable by overwhelming it with traffic from multiple sources.
It is inevitable that at some stage we will have an attempt at making our servers unavailable, but we are prepared for this and have both preventative and reactionary methods in place.
No expense spared, no corner cut: our Linux, Windows, and WordPress platforms all include the following features as standard for ultimate speed and security at no extra cost to you.
- 100% SSD Storage
- Dual octa-core processors
- Load balancing and health checking
- No single point of failure
- Blazingly fast hosting like no other
- Data security and offsite backups
- IPv6 enabled
- High security UK data centre
- Friendly support